We ask that you treat our doctors and all practice staff with courtesy and respect.
The first hour of the morning can be extremely busy. Please keep telephone calls brief. If possible, leave routine calls until later in the day.
You are responsible for your own health and that of your children. Please take the advice given to you at the practice. Let us know immediately if you change your address or name and remember to give your phone number and post code.
Please speak to a member of the practice staff if you wish to see your medical records. This can then be arranged with your doctor. There may be a fee payable.
Please contact the surgery between 8.30am and 10.00am for a home visit during the day.
Please ask for a night visit only if it is truly necessary.
If tests are ordered for you, please ask your doctor or a member of staff about receiving the results.
Please read our practice booklet to ensure you get the best out of the services available.
You can discuss any medical matter with the doctor, including asking for a second opinion.
Please let us know if you are unable to keep an appointment. We can then offer this appointment to someone else.
Repeat prescriptions must be requested in writing to the surgery.
Where an appointment or acknowledgement of a routine referral for a hospital appointment is not received within six weeks, contact the hospital concerned.
Appointment times are normally for 10 minutes. Your doctor will normally be able to deal with one or two problems at a time. If you have complex problems please consider asking for a longer appointment.