We are very happy to receive constructive comments and suggestions for improving our service to patients. Similarly, if you have a complaint we will deal with it in a constructive way. If you ask a receptionist they will give you a copy of our Complaints Procedure.
Practice Complaints Procedure
We offer a practice-based complaints procedure to deal with comments, suggestions or complaints about the services we offer.
Our aim is to give you the highest possible standard of service and we try to deal with problems that may occur swiftly and properly.
We always try to provide the best possible service, but there may be times when you feel that this has not happened. This information sheet explains what to do if you have a complaint about any of the services we provide for you.
Our practice procedure is not able to deal with questions of legal liability of financial compensation. We hope that you will use it to allow us to investigate any problems you have identified and allow us to put right any mistakes that have been made.
If you have a formal complaint to make, it is always advisable to try and resolve an issue directly with the provider in the first instance.
Please understand that we have to respect patients’ confidentiality and an individual patient’s consent will be necessary if a complaint is made by another person on their behalf.
If you wish to make a complaint, please address the complaint to our Practice Manager Farhaanah Begum in writing or by arranging an appointment.
You are welcome to bring a friend or relative with you to the initial meeting. We will try to address your concerns fully, provide you with an explanation and discuss any action that may be needed on our part to improve our service to you. We hope that, by the end of the meeting, you will feel that your complaint has been properly handled, fully investigated and the matter resolved
Please see our leaflet for further information.